Contact information and business hours

Insurance advice

For a quote or advice on insuring your home, auto or recreational vehicle

By email

Write to us

By phone

Par téléphone :1-888-476-8737
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Claims (24/7)

In case of a loss or emergency anywhere in North America, contact us to file a claim.

To get the fax number for your claims advisor, please call us.

Online

File a claim

By phone

By phone 1-866-776-8343

Outside North America:
(Country code) + 800-363-6344-4
View the list of countries served by our international toll-free claim number.

Customer assistance

Identity Theft Assistance (24/7)

By phone

By phone 1-877-870-4973

The Personal Legal Assistance

By phone

1-888-875-7540
Monday to Friday: 9 a.m. to 8 p.m. (Eastern Time)
Saturday: 9 a.m. to 5 p.m. (Eastern Time)

The Personal TeleWarn (24/7)

By phone

1-866-907-7093

Payment

Contact us for questions or to change your payment options.

By phone

1-800-463-5530
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Customer Relations Centre

Give us your feedback (comments, suggestions or complaints).

By email

Write to us

By phone

1-866-704-8980
Monday to Thursday: 8 a.m. to 5:30 p.m. (Eastern Time)
Friday: 8 a.m. to 5 p.m. (Eastern Time)

By mail

The Personal General Insurance Inc.
6300 boulevard Guillaume-Couture
Lévis, QC G6V 6P9

Complaints

For more information, see our complaint process or visit the Autorité des marchés financiers (AMF) website.

Business insurance

Insurance advice

Get or a quote or advice on your commercial insurance.

By phone

1-800-363-3813
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)

Payment

For questions or to change your payment options.

By phone

1-877-276-5789
Monday to Friday: 8 a.m. to 8 p.m. (Eastern Time)
Saturday: 8 a.m. to 4 p.m. (Eastern Time)

Business Assistance Services

Obtain legal assistance and professional expertise assistance
24 hours/day, 7 days a week.

By phone

1-877-875-4928

Service for hearing impaired

Insurance or payment (TTY line)

Your telephone relay service

Claims (24/7)

By phone

1-800-567-3232

Online

File a claim

Pet insurance

Insurance advice

Contact us to get a quote or advice on your pet insurance.

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By fax

For Pet insurance only.
1-866-322-5246

Claims

To file a claim for veterinary fees, go to our pet claims page.
Or contact us about an existing claim:

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By fax

For Pet insurance claims only.
1-866-501-5580

Vetline fax

Reserved for veterinary clinics to fax us medical records or supporting documents:
1-866-501-5581

Payment options

Contact us for questions or to change your payment options.

By phone

1-855-343-9385
Monday to Thursday: 8 a.m. to 10 p.m. (Eastern Time)
Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 9 a.m. to 8 p.m. (Eastern Time)

By mail

The Personal Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5

The Personal Travel Insurance Program

Insurance advice and claims

Get a quote and advice or file a claim.

By phone

1-855-727-7872
Monday to Friday: 8 a.m. to 9 p.m. (Eastern Time)
Saturday: 8:30 a.m. to 4:30 p.m. (Eastern Time)

Travel Assistance 24/7

Canada and United States

By phone (toll-free)

1-800-465-6390

Any other country

By phone (collect)

1-514-875-9170

AMF registration

The Personal Insurance Company is registered with the Autorité des marchés financiers under the number 2000379305.
See the register of insurers.