Individual insurance contact information
> Auto, property and recreational vehicle insurance
> Pet insurance
Insurance advice
1-888-476-8737
For a quote or advice on your auto or home insurance
(Mon – Fri: 8 a.m. – 8 p.m., Sat: 8 a.m. – 4 p.m.)
Claims – 24/7
1-866-776-8343
In case of a loss or an emergency, you can contact us anywhere in North America
Outside North America: (Country code) + 800-363-6344-4
For questions or to change your payment options (8 a.m. to 8 p.m.)
Service for hearing impaired
TDD line:
Insurance or payment Your telephone relay service
Claims (24/7) 1-800-567-3232
Customer Relations Centre
1-866-704-8980
Give us your feedback online, by phone
(Mon – Thu: 8 a.m. – 5:30 p.m., Fri: 8 a.m. – 5 p.m.) or by mailThe Personal Insurance Company
6300, Rive-Sud Boulevard
Lévis (Quebec) G6V 6P9
Pet insurance
Insurance advice
For a quote or advice on your pet insurance
(Mon – Thu: 8 a.m. – 11 p.m., Fri: 8 a.m. – 9 p.m., Sat: 9 a.m. – 8 p.m.)1-855-343-9385
Fax: 1-866-322-5246
Claims
To file a claim from Canada or the United States
(Mon – Thu: 7 a.m. – 10 p.m.; Fri: 7 a.m. – 8 p.m.; Sat: 8 a.m. – 7 p.m.)1-800-581-0580
Fax: 1-866-501-5580
Vetline fax: 1-866-501-5581
Reserved for veterinarians to fax us medical records, supporting documents
Payment
For questions or to change your payment options
(Mon – Thu: 7 a.m. – 10 p.m.; Fri: 7 a.m. – 8 p.m.; Sat: 8 a.m. – 7 p.m.)1-855-343-9385
Western Financial Insurance Company
Att: Claims Dept
200-1200 Portage Ave.
Winnipeg MB R3G 0T5
Contact information – Business insurance
Insurance advice
1-800-363-3813
For a quote or advice on your commercial insurance
(Mon – Fri: 8 a.m. – 8 p.m., Sat: 8 a.m. – 4 p.m.)
For questions or to change your payment options (8 a.m. to 8 p.m.)