Frequently Asked Questions on The Personal

If you’re unsatisfied, please feel free to speak with one of our insurance agents or, if applicable, your claims advisor by calling 1-888-277-6481.

If you feel that additional steps should be taken, please contact our Customer Relationship Services department.

Our agents are available to help you:

• Monday to Friday from 8 a.m. to 8 p.m.
• Saturdays from 8 a.m. to 4 p.m.
• You can contact us by phone, or at any time online.

The Personal was created in 1974, initiating the concept of group auto and home insurance in Canada.

Not only do you enjoy customized coverage for your car and home as a The Personal customer, you can manage your home and auto insurance online quickly and easily and benefit from a variety of assistance services 24/7.

Take charge of your insurance policy

You can use our Online Client Services to change your address or phone number, add a vehicle or a driver, or replace or store a vehicle. It only takes a few minutes and it’s available whenever you are.

Your request is sent directly to an agent, who processes the changes and sends you the modified policy by mail.

Take advantage of our assistance services

Emergency service: You can contact a claims advisor or report a loss through our Online Client Services at any time of the day or night.

Identity theft assistance: We offer free access to advice on preventing identity theft and help in re-establishing your identity in case of need.

If you’re already a customer but aren’t registered for Online Client Services, you can create an account right now.

Our offices are located in Mississauga, Ontario.

Mailing address

The Personal
P.O. Box 7065, Station A
Mississauga, Ontario L5A 4K7

This site is unquestionably an excellent source of information on home and auto insurance. Visit our Frequently Asked Questions section to quickly find answers to your questions about home and auto insurance, claims, and our company.

If you’d rather write to us

You can send us an email for general requests, i.e., if you would like to:

• Obtain a copy of your insurance policy
• Check the status of a claim
• Make a suggestion or comment

You will receive a reply the next business day. Please provide as much information as possible in your email (e.g., your insurance policy number if your question concerns your policy). This will help us meet your needs more quickly.

If you prefer to call us

You can call us regarding any specific matter concerning:

• A claim you’ve filed
• An home, auto, or business insurance quote
• A home insurance policy update

However you choose to contact us, we’ll do everything in our power to provide you with all the information you need as quickly as possible.